The fastest way to get help is inside the app: Profile → Help & support. You can contact the support team there or email us below.
Can I use the app without AI? Manual food and workout logging remain available without AI consent. Check the app for current feature availability.
How do I manage or cancel Premium? Subscriptions are handled by Apple: Settings → your Apple ID → Subscriptions. Refunds: reportaproblem.apple.com.
Are basket prices live store prices? They are estimates read from the web — always check in store.
How do I export or delete my account? Use the account controls in Profile. Deleting the app only removes local data; a signed-in cloud account needs a server deletion request.
What can support see? Approved staff can access the account and fitness context needed to resolve your case, with role-scoped audited access. Raw photos, precise routes, voice, payment details and AI transcripts remain hidden unless you explicitly share them.
[email protected]. Transactional replies are delivered through Resend.